WHEN WILL MY ORDER BE SENT?
All orders will be dispatched same working day if placed before 1pm. Orders placed after 1pm, including Royal Mail Tracked 24 will be dispatched the next working day. Orders placed Friday, Saturday or Sunday will be dispatched on Monday.
UK COST
We offer 2 delivery options. Royal Mail Tracked 24 and Royal Mail Tracked 48. Costs are dependant on the weight of your order and will be calculated at checkout.
Royal Mail Tracked 24
0- 2kg £6.95
2- 5kg £7.95
5-10kg £9.95
Royal Mail Tracked 48
0- 2kg £4.95
2- 5kg £5.95
5-10kg £6.95
INTERNATIONAL ORDERS
International orders will be sent via the courier selected.
Shipping costs are calculated based on the weight of products ordered and the shipping time depends on the location, but these are clearly displayed prior to
checkout.
MY ORDER HASN'T ARRIVED
In the unfortunate event of your order not arriving within the time frame specified for the delivery option you have selected please contact our customer service team by e-mail at hey@fruitworksengland.com quoting your order reference, or contact us using our website chat.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
In the unfortunate event of you receiving a faulty, damaged or incorrect product please contact our customer care team by e-mail at hey@fruitworksengland.com quoting your order reference within 48 hours of receiving your parcel. Our team will advise where the product(s) in question should be returned. Please use the original packaging the product was sent in. You will be responsible for the cost of returning the item(s) to us until we have examined the product(s) and found them to be faulty, damaged or incorrect, at which time a refund of postage will be processed. On receipt and examination of the faulty, damaged or incorrect product we will either forward a replacement using the original method of delivery selected or process a refund, according to your wishes.
RETURNS
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. You have the right to return an item in it's original condition and packaging within 14 days of receipt. Just email us directly and we’ll take you through the process.
REFUNDS
Refunds for faulty, damaged or incorrect products will be made via the original method of payment used. We will notify you by e-mail when the refund has been processed, please allow up to 14 days for the credit to appear. If the funds do not appear please check with your bank in the first instance. In the unlikely event they are unable to assist please send details to hey@fruitworksengland.com so that we may fully investigate.
YOUR STATUTORY RIGHTS
By Law, customers located in the European Union have the right to withdraw from their purchase of an item within seven working days of the date an item is delivered. Should you wish to cancel your purchase please do not open the package and e-mail hey@fruitworksengland.com quoting your order number, stating that you wish to exercise your right to cancel your order, within the seven working day cooling off period. We will forward details of where your unopened parcel should be returned to and you will be responsible for the cost of returning the item(s) to us. On receipt of the goods we will process a refund via the original method of payment used.